I’ve always been an advocate of providing more than what’s expected. When I was a waiter in my teenage years, I gave “silent service” by providing drink refills, extra bread, and condiments before the customers ever had to ask. When I programmed computers, I wrote very detailed documentation within the code to guide future programmers if they made changes. In our video business, I was the first in our area to provide authored DVDs at no extra charge. When I began my real estate career, I continued this “more than expected” philosophy for my clients.